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Personal Development Emotional Intelligence Understanding how our feelings and the feelings of others influence motivation and behavior is the essence of emotional intelligence. Thanks to the best-selling book, “Emotional Intelligence: Why It Can Matter More Than IQ”, more professionals are recognizing the link between emotions and work outcomes. It starts with the self, and this workshop helps attendees understand and practice self-management, awareness, regulation, motivation and empathy. Participants will also gain a greater understanding of how to: • Relate the concept of emotional intelligence to the workplace • Understand and manage emotions • Effectively communicate verbally and non-verbally • Balance optimism and pessimism Goal Setting & Getting Things Done Working without goals is a lot like traveling without a destination. You may be moving, but it’s hard to tell if you’re heading in the right direction. Learning how to create SMART goals is only the first step. Successful goal setters are also well-versed in time management, to-do lists and self-motivation. This workshop can help you develop those skills and more, leading to increased productivity and satisfaction both personally and professionally. Attendees will learn concepts they can start using right away, including: • Effective time management techniques • How to create SMART goals • Strategies for managing setbacks and overcoming procrastination Human Resources Employee Onboarding Recruiting, hiring and training employees is one of the biggest investments a business can make. Doesn’t it make sense to protect that investment? Employee onboarding is one of the best ways to welcome new employees and successfully integrate them into your organization. Onboarding does more than make people feel good. It achieves measurable results, including lower turnover, higher employee satisfaction and lower ongoing training costs. Whether you need to refine an existing onboarding program or create one from scratch, this workshop will help you develop a successful process that is beneficial for the company and employees. You’ll learn how to: • Engage and follow-up with employees • Create realistic expectations • Prepare an effective onboarding program Generation Gaps Each generation brings its own experience, approach and perspectives to the workplace. While this can create a dynamic and exciting environment, it can also contribute to frustration and misconceptions. Understanding different generations, along with what motivates them, is key to bringing groups together. This workshop will help you bridge the gap between older and younger workers, creating a team that values the input and viewpoints of all members. Whether you attend as a manager or coworker, you’ll gain a greater understanding of: • Definitions of and differences between the baby boomer, “X,” and “Y” generations • Conflict management techniques • How to find common ground • How generation gaps can be good for business Human Resource Management In today’s “do more with less” business atmosphere, many managers are handling tasks that were once reserved for the HR department. While extra work can create stress for any busy employee, these situations are especially difficult for those who lack the skills and expertise to deal with human resource issues. The good news is that with training and education, managers can become more confident in their abilities and better equipped to handle HR tasks. This workshop will help prepare managers to handle numerous HR situations, including: • Recruiting, interviewing and training employees • Advocating for employees’ health, safety and wellbeing in the workplace • Professionally and appropriately administering discipline and terminations • Creating of a personal action plan to implement after the workshop Train the Trainer Anyone who’s been involved in a successful training session—either as the trainer or trainee—knows that preparation, skill and the right attitude can make a big difference. Whether you’re preparing to be a professional trainer, or you just handle a few training duties as part of your job, this workshop can equip you with the tools needed to provide effective training. In addition to learning the lingo, this workshop will teach you how to prepare and deliver engaging training sessions. You’ll leave with a clear picture of how to: • Support your presentations with captivating visuals and educational materials • Understand and respond to participant needs • Manage difficult participants and tough topics 36 TrainWithCTS.com l Archbold. 419.267.1332 l Toledo. 419.530.3307 Business & Professional Development