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Conflict Management Acquire the tools needed to identify conflict and use an effective model to resolve it. Conflict is basic human nature. Persistent, unresolved conflicts can be costly to the organization in lost work productivity and to individuals in decreased effectiveness and unsatisfying relationships. Learn characteristics of conflict, signs of conflict, and common sources of conflict along with different styles of, and useful behaviors in, dealing with conflict. Effective Communication Communication is the imparting or conveying of knowledge or information. It is a two-part activity involving listening as well as speaking with its object not so much the exchange of words as it is the exchange, of ideas. In this module, participants will learn about the many ways we communicate and how to use them most effectively. Practical Project Management Practical project management is a three-day workshop for professionals who are new to managing projects or experienced managers who wish to review and reinforce best practices in project management. It offers a foundation in the rationale, tools, and techniques for each of the phases of the project management life cycle as defined by the Project Management Institute’s Guide to the Project Management Body of Knowledge (PMBOK® Guide). In addition, this program provides an overview of the “people-side” skills so critical for project success: leading and motivating people, communication and managing performance. Participants will learn project management skills through case studies, hands-on exercises and practical application to their own current real-life projects. Kepner-Tregoe Problem Solving And Decision Making (PSDM) This workshop teaches a logical process approach for solving complex problems, making good decisions, and analyzing plans for potential risks and opportunities. Participants learn to use the following tools; situation appraisal, problem analysis, decision analysis, and potential problem and potential opportunity analysis. Certified instructors use business related examples and case studies to make learning stick. These timetested, flexible business tools can be applied across disciplines to achieve excellent professional results. Target audience includes all levels of management, professional staff and anyone else who participates in problem solving and decision making. Career Development Creative Problem Solving From psychologists to executives and everyone in between, successful problem solvers have at least one thing in common: they use a similar process to identify and implement solutions. This process can be used on problems of any size, no matter the source of the issue. This workshop helps develop key skills used in creative problem solving such as brainstorming, information gathering and data analysis. Participants will walk away with a clear understanding of the problem solving process, as well as tools they can use every day, including: • How to define the problem • Identifying key questions and information to gather • Brainstorming, adapting and evaluating solutions • Assigning tasks and gathering resources needed to implement solutions Personal Branding Thanks to advances in social media and the continued evolution of the workplace, professionals have more opportunity than ever before to create and develop their personal brand. Controlling how you present yourself, and how others see you, can provide a host of personal and professional benefits—when it’s done correctly. Successful personal branding goes much deeper than appearance. It requires identifying what sets you apart, understanding how others view you, and creating a plan for presenting your strengths and skills to the world. This workshop will teach attendees how to: • Define, control and advance an image • Use social media effectively and appropriately • Develop a professional appearance • Manage a personal brand during a crisis Project Management Whether large or small, successful projects don’t just happen. They require careful planning and thoughtful oversight—otherwise known as project management. After learning the key principles and techniques, as well as how to apply them, project management methodology can be used on projects of nearly any type or size. While the workshop focuses on project management, the skills gained can be applied toward individual tasks as well, making this beneficial for nearly any professional. Key takeaways include: • How to perform a needs assessment and identify goals and deliverables • Creating risk management and communication plans • Estimating time, costs and resources to build a project schedule • Using planning tools such as Gantt charts, network diagrams and RACI charts • Monitoring and maintaining projects Business & Professional Development Courses 35