Workforce for a Competitive Edge | custom training solutions

Business & Professional Development Courses Screening, Testing, and Assessment for Individuals • Career Batteries Testing • Sales Insight Inventory • DDI Skills Tests • Phone-Based Assessments • Manufacturing Simulations • Leader Career Battery • Leadership Insight Inventory • Assessing Talent: People Leader (With Sales, Service & Manufacturing) • Assessing Talent: Sales Professional • Fundamentals of Leadership: (With Sales, Service, & Manufacturing) Training & Development for Today’s Workforce Personal Effectiveness • Adapting to Change • Building Trust • Communicating and Listening • Feedback Fundamentals • Influencing Others • Personal Empowerment - Taking Initiative • Working Through Conflict Group Effectiveness • Contributing to Meeting Success • Fast Start for Teams • Optimizing Team Performance • Supporting Others • Training Others • Valuing Differences • Working as a Team Supervising Others Working as supervisor requires excellent time management and self-motivation. Handling day-to-day tasks and projects can be difficult enough, but add in overseeing a team, solving problems and troubleshooting, and things can quickly become overwhelming. With the right approach, supervisors can strike a balance between completing tasks and setting a shining example for team members to follow. This workshop will help attendees become more efficient and effective at: • Clearly defining requirements and expectations • Setting SMART goals for themselves and their team • Appropriate delegation • Providing constructive feedback to their staff • Time-management and conflict resolution Leadership Development • Achieving Your Leadership Potential • Adaptive Leadership • Boosting Business Results • Building an Environment of Trust • Building Winning Partnerships • Coaching for Improvement • Coaching for Success • Creating a Service Culture: The Service Leader’s Role • Delegating for Results • Developing Others • Getting Started as a New Leader • Influential Leadership • Launching a Successful Team • Leadership: Facilitating Change • Resolving Conflict • Retaining Talent • Supporting Leadership Development • Building Advanced Coaching Skills • Driving Performance and Accountability • Leading in a Healthcare Environment • Leading Rapid Change • Taking Action to Boost Business Results Essential Skills of Leadership Learn the skills required to manage the individual while also leading the team. This program focuses on three critical management skills and establishes a methodology for productive interactions. One of two basic building block workshops, it builds a foundation that enables leaders to manage their team toward a shared goal: achieving the organization’s strategic objectives. Essential Skills of Communicating Even experienced managers can improve their messages by making them clear, well-organized and aimed at the needs and interests of the listener. This module focuses on improving relations with team members and increasing productivity by creating a climate of open communication and understanding communication as a two-way process. This is one of two basic building block workshops. Managing Complaints Managers acquire the tools necessary to approach complaints in a way that is supportive of employee and team goals. Understand why dealing with team member complaints is important, how the effective team leader manages complaints, how to use listening skills to manage complaints, and how to ask questions. 33