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Business & Professional Development The Leadership Culture “A culture that focuses on people and their development is key to consistently delivering outstanding business results.” Does this statement remind you of your organization’s current cultural environment or the culture you want to create? CTS has partnered with DDI and certified instructors to deliver high quality leadership and customer service modules to deliver to your workforce. Each session can be customized and specifically geared to provide solutions to meet your workforce where they are at. Front-line supervisors, team leaders, managers, directors and even senior executives will benefit from these sessions. Get ready to close the leadership gap. Leadership development, after all, is a proven necessity for organizations if they are to have the leadership capability they need. Video Job Aid Workforce Development Video Media: CustomTraining Solutions offers services in designing and creating job-learning aids that helps employees execute their jobs efficiently. These workforce development media can take several forms such as stand-alone videos or slide presentations with voiceover narratives. Upon reviewing the materials, workers can go to the job/task and perform that assignment. Also available are student assessments that can be built into the job-learning aids to measure individual learning and application. Contact CTS for further information. DDI (Development Dimensions International) is one of our leading partners in offering solutions for your organization’s hiring process, building leadership or workforce skills, providing extraordinary customer service, or improving the management of your people’s day-to-day performance. We offer a blend of learning options that include our certified DDI instructors in your classroom or ours, web-based, virtual classrooms, and electronic performance support. DDI’s solutions are built around compentencies and are designed to give people at all levels the skills needed to be increasingly effective in their jobs. Several of the courses we provide with DDI are approved and offer CEUs in cooperation with Society for Human Resource Management. A Work in Progress DDI’s Global Leadership Forecast 2008-2009 survey reveals 5 major failings of current leadership development efforts: 1. Leaders are not getting the right development. 2. Poor execution is undermining leadership development success. 3. Succession management is narrowly focused and incomplete. 4. Multinational leaders aren’t getting the development and support they need. 5. HR and executives are still not on the same page. 32 TrainWithCTS.com l Archbold. 419.267.1332 l Toledo. 419.530.3307 Courses and offerings we can provide under the DDI partnership and with our DDI certified instructors: Supervisors & Managers Leadership & Influence Some people are born leaders. Others develop the skillset when facing a crisis that demands action or after being placed in a role where leadership is required for success. Whether born or made, leaders are often forced to make tough decisions and direct others through challenging situations. Gaining knowledge and understanding of leadership concepts and techniques helps leaders build confidence in their abilities. This workshop focuses on just that, helping leaders to: • Understand different styles including directing, participating and delegating and how to adapt leadership style to best fit the people you lead • Explore key leadership theories and the concept of transformational leadership • Conduct a personal inventory, establish goals and create and action plan Manager Management Perhaps the only thing more challenging than leading and motivating a team is when that team is responsible for leading and motivating employees of their own. Managing a group of managers requires the ability to guide and empower, while still holding your team accountable for their employees’ performance and results. Whether new to managing or seasoned professionals, workshop attendees will learn strategies they can start applying right away, including: • Onboarding and orientation for new managers • Techniques for successful coaching and mentoring • Tools to measure and evaluate performance • How to help managers communicate with their employees