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Lean 6 QuALLity Module Number Title Topics & Tools Module 1 Lean Six Signma Overview Overview of Business Improvement & Problems Solving Concepts - A3, Six Sigma & Lean - 10 Step Process Improvement Model - Basis of Course Module 2 Know What Your Customers Expect Customer Expectations - Defining Internal and External Customer - Obtaining Customer Information - Analyzing Customer Requirements - Prioritizing Customer Expectations Module 3 Identify and Prioritize Improvement Opportunities Identify improvement Areas (Project Selection) - Establish Operating or Guiding Principles - Establish SMART Goals and Metrics that Incorporate Principles - Develop a List of Improvement Opportunities - Prioritize Opportunities - Select and Assign Projects Module 4 Develop the Project Scope & Assemble the Team Scope the Project and Assemble the Project Team - Develop a Project Plan - Formulate a High-Level SIPOC - Select the Appropriate Team Members - Team Dynamics & Team Formation Module 5 Visualize the Process Visualize the Process - Purpose of Process Mapping & Types of Process Maps Module 6 Measuring the Process or Value Stream Measuring the Process (Value Stream) - Variation - Common Cause & Special Cause - Measurement Systems - Sampling & Data Collection Module 7 Capturing Baseline Metrics Capturing the Process Baseline - Basic Statistics - Process Control & Process Capability - DPMO & Sigma a Quality Level - Process Flow Metrics Module 8 Problem Solving Root Causes and Solutions Development Problem Solving Root Cause - Prioritization Tools - Problem Solving Tools and Methodologies - Tracking and Communication Results Module 9 Basic Lean Tools Basic Lean Tools - Lean Principles and Concepts - Waste Identification and Elimination - Gemba Walks Module 10 Lean Solutions Part 1 Lean Solutions - 5S - The Visual Workplace - Process Load Leveling Module 11 Lean Solutions Part 2 Lean Solutions - Set Up Reduction (SMED) - Total Productive Maintenance - Replenishment Pull, JIT, One Piece Work Flow - Standard Work Module 12 Pilot, Validate and Sustain Solutions Pilot, Validate & Sustain Solutions - Conducting Pilot Trials - Validating Solutions for Optimal Success - Control Plans for Sustaining Results Computer Based Competency Training Overview 27