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Leadership Courses Lean Six Sigma Green Belt Training for the Public Sector 40 Hours (1 day/week for 5 weeks) Who should attend: Public sector employees responsible for leading problem solving and continuous improvement teams for an agency. Course Objective: Train participants on Lean and Six Sigma problem solving concepts and leadership development (process and people skills development). Trainees will be able to facilitate Lean Six Sigma Teams utilizing the following concepts: • Lean 6 Sigma Overview • Change Management • The 4 Voices – Voice of the Customer, Voice of the Business, Voice of the Process, Voice of the Employees • Organization Resource Optimization - Identify Areas of Improvement, Aligned with Organizational - Strategic Goals • Project Launch Tools - Project Charter - SIPOC - Team Management and Meeting Facilitation • Process Mapping Techniques - Types and Uses of Process Maps • Sampling and Data Collection - Variation - Data types - Basic Statistics - Measurement Systems Analysis - Process Flow Metrics • Fundamental SPC concepts - Process Control - Process Capability • Problem solving techniques for root cause analysis - A3 Problem Process - Value Stream Analysis & Waste Identification • Solutions Development and Selection - FMEA - Lean Tools • Implementing and Validating Results - Hypothesis Testing • Tracking Metrics - Operations Management System (OMS) Principles Participants must come into this course with a clearly defined problem statement. This will result in a project that is completed through the class. Lean Six Sigma Green Belt Training for the Public Sector 25