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A3 Problem Solving – 4 hours Who should attend: Any employee leading problem solving and process improvement teams. This course explains the process for developing a simple, less complex structured problem solving approach for an organization. The course will review the importance of using a disciplined approach with process steps based on the Deming Model, and how to report results. The course will also show how these simple steps can be integrated into an organization which currently uses or has used Lean Six Sigma concepts. • A3 Thinking Overview • A3 Process • A3 Reporting • Application A3 Thinking Overview Structured problem solving – Why it is important, and how to use it • Deming Cycle – Plan, Do, Check, Act (PDCA) A3 Process High Level Steps Step # Process Steps Tool Utilization 1 Define Problem & Expectations Project Charter 2 Establish a Goal or Target for Improvement SMART Goals 3 Determine Current State - Collect and Analyze Data (Establish Baseline) Process Mapping Takt Time and Cycle Times Pareto Charting 4 Identify Root Causes 5 Why’s/Brainstorming Waste Identification/VSA Cause and Effect 5 Identify Countermeasures or Solutions for Root Causes FMEA Brainstorming, Multi-voting Lean Concept Implementation 6 Implement Solutions Validate Results RACI Timeline for a Pilot or Trial 7 Evaluate Results Metrics Sub Optimization 8 Implement Methods to Sustain Results Metrics Visual Workplace Mistake Proofing TrainWithCTS.com l Archbold. 419.267.1332 l Toledo. 419.530.3307 20 Continuous Improvement