Workforce for a Competitive Edge | custom training solutions

Operational Excellence Overview – 4 hours This session will provide an overview of the continuous improvement process leading to operational excellence. Training will explain the processes required and how they interact to obtain expected results for your organization. Areas will include knowing customer expectations, project and resource management, continuous improvement integration and control plans. LEAN Overview – 4 hours This course will describe the purpose of implementing Lean methodologies in the workplace for continuous improvement and cost reduction efforts. Waste identification opportunities will be discussed to determine potential focus areas for your organization. Overall Lean concepts and principles will be reviewed to provide the knowledge and foundation the organization needs for future Lean activities focusing on waste elimination and dollar savings. Six Sigma Overview – 4 hours This course will provide an overview of the Six Sigma DMAIC methodology used to implement improvement projects in both manufacturing as well as transactional environments. This overview is designed for business leaders and managers who are interested in improving operational excellence. This overview will walk participants through each step in the DMAIC model. In addition, the participant will be provided with an overview of the various practitioner levels including sponsors, master black belt, black belt, green belt, and white belt. Quality Management System (QMS) Overview – 4 hours This course will provide the participant with an overview of the elements of a good quality management system. The elements discussed include quality manual review, customer satisfaction assessment, management review process, quality system documentation and document control, supplier management, manufacturing and process control, corrective and preventive actions, and measurement and measurement system assessment. 18 Continuous Improvement Voice of Customer – 8 hours This course provides training for quality improvement managers and business leaders in tools and techniques to assess customer requirements. This activity is typically used in the Define phase of Six Sigma improvement projects but is also used by business leaders to align business strategies to targeted customer groups. The following areas will be covered in this training: customer identification, methods for obtaining customer information, translating customer information into critical customer requirements, aligning customer requirements to your business strategy, SIPOC for understanding customer-supplier relationships, kano model, overview of quality function deployment, and analytical hierarchical process (AHP) for ranking customer attributes. Problem Solving Techniques – 8 hours The purpose of this course is to illustrate a structured plan for problem solving. Various methods of problem solving will be discussed and suggested plans illustrated. Areas to be covered include brainstorming, process mapping, cause and effect matrices, ishakawa (fish bone) and FMEA (failure modes and effects analysis). Project Identification and Selection – 8 hours This course provides training for developing a project plan using prioritization matrices to optimize project benefits. Benefit and effort models will be illustrated and examples of scaling to fit your organizations needs demonstrated. Delivering Successful Projects – 8 hours Leaders will be trained on the process of successful project implementation. Areas covered include project scope development, risk mitigation analysis, resource allocation and developing project teams including team selection and meeting facilitation techniques. Management Leadership Customer Expectations & Satisfaction Leadership Courses Resource Management g (CBT) y MBB instructors Assignment ensure proper type, Select Project reation. Prepare tial A3 - to be updated Project Charter SIPOC Team Launch TrainWithCTS.com l Archbold. 419.267.1332 l Toledo. 419.530.3307 What is Lean Six Sigma? Simply put, it’s a method for achieving success that can be applied in nearly any industry, from health care to manufacturing. Lean Six Sigma focuses on developing and continuously improving processes that reduce waste, improve quality, drive customer satisfaction and positively impact the bottom line. Employees at all levels can become involved in, and benefit from, Lean Six Sigma initiatives.